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Our support staff has responded to your request, details of which are described below:
| Discussion Notes | | Support Staff Response | Thank you for your reply. Unfortunately, the name on the identification we received does not match the name of the payment method account holder provided at the time of purchase. The unaltered image(s) provided must be clearly legible and identify the owner of the payment method used.
Our goal is to reasonably ensure the payment method account holder is authorizing use of a payment method with us. If you do not have valid government-issued photo identification, such as a driver's license or passport, please provide a statement from your financial institution showing the original purchase and subsequent refund.
Please log into your account with us to upload the above-mentioned documentation.
Upon receipt of the requested information, we will re-evaluate your request for reinstatement.
Sincerely,
Fraud Department
| | Customer Inquiry | | please |
If you need further assistance with this matter, please contact customer service at (480) 505-8877 and reference [Incident ID: 13618816].
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Thanks,
GoDaddy.com, Inc.
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